Refunds
Last updated: 12 September 2026
This policy governs refunds and withdrawal from contracts for services offered by SUNNY LIFE ACADEMY LTD through this site. It supplements the terms.
1. Right of withdrawal (14 days) — consumers
If you are a consumer under the Bulgarian Consumer Protection Act and the contract is concluded at a distance, you may withdraw within 14 calendar days of conclusion, without stating a reason, except where the law provides exceptions.
For digital content not supplied on a tangible medium, the right of withdrawal is lost if you expressly requested immediate performance and acknowledged that you lose the right of withdrawal once performance has begun — this is usually confirmed at payment (Stripe Checkout) and in the product description.
2. Online programs and digital access
After access to the purchased online program is activated and you have received instructions or materials, a refund is not due as a rule, unless:
- the service does not match what was agreed and we do not remedy the mismatch within a reasonable time; or
- another refund is required by applicable law.
If access has not yet been provided and you are within the 14-day withdrawal period, we refund the paid amount to the same payment method, as far as technically possible through Stripe, within 14 days of the withdrawal notice.
3. Consultations — cancellation and rescheduling
For a prepaid consultation the following rules apply:
- At least 48 hours before the booked time: a full refund of the prepaid amount or a free reschedule — your choice.
- From 24 to under 48 hours before the time: a refund of 50% of the amount or a one-time reschedule without a fee — by mutual written agreement (email).
- Less than 24 hours before the time, or a no-show without notice: the amount is not refunded, except in proven force majeure (serious illness, emergency hospitalization, etc.), assessed reasonably on documents or explanation.
Rescheduling at the request of SUNNY LIFE ACADEMY LTD due to an unavoidable reason does not incur a fee for the client; we offer an alternative time.
4. How to submit a request
Send an email with the subject “Refund request” or “Withdrawal from contract”, stating your name, the payment date, and the product / consultation time. A reply comes within 10 business days.
Contact: svetoslavas87@gmail.com
5. Technical processing through Stripe
Refunds are processed through Stripe to the original payment method. How long it takes to appear on your account depends on the bank and the card issuer (usually a few business days after our confirmation).